WTD Now Terms of Service

1. Searching and Booking on WTD Now

2. Guest Cancellations, Reservation Issues, Refunds and Booking Modifications

3. Your Responsibilities and Assumption of Risk

4.1. Host

As a Host on WTD Now, you have the right to use the WTD Platform to offer your restaurant, bar, coffee shop, spa, winery, or other services to a broad community of guests— allowing you to attract customers and grow your business. Creating a Listing is simple, and you maintain full control over your pricing, availability, menu offerings, policies, and service rules.

4.2. Contracting with Guests

When you accept a reservation, pre-order, or order through WTD Now Platform, you enter into a direct contract with the Guest and are responsible for fulfilling the service as described in your Listing. You also agree to pay applicable WTD Now Platform fees and any required taxes. WTD Now may deduct any applicable fees from your payouts unless an alternative payment arrangement is agreed upon. Any additional terms or conditions you set for Guests must:

1. (i) Be consistent with these Terms.
2. (ii) Be clearly disclosed in your Listing description before the Guest completes a booking or order.

4.3. Independence of Hosts

Your relationship with WTD Now is that of an independent business or entity, not an employee, agent, joint ventures, or partner of WTD Now WTD Now does not direct or control how you provide your services—you have full discretion over when and how to operate your business, including setting your prices, service hours, and customer policies.

5.1. Creating and Managing Your Listing

The WTD Now platform provides tools to help you create and manage your Listing effortlessly. Your Listing must include accurate and complete details about your service, including pricing (with any additional fees), availability, and any rules or requirements applicable to guests. You are responsible for updating your Listing regularly, ensuring all information, including images and availability, remains accurate.

Additionally, you are responsible for obtaining the necessary insurance for your services and reviewing policy terms, coverage details, and exclusions. You may create multiple Listings for different service offerings within the same location, provided they represent distinct experiences (e.g., dine-in, takeaway, special events).

5.2. Know Your Legal Obligations

As a service provider, you are responsible for understanding and complying with all applicable laws, regulations, and agreements relevant to your business operations. This includes:

• Health, safety, and food service regulations for restaurants, bars, coffee shops, and wineries.
• Licensing and permits required for serving alcohol, operating a spa, or providing wellness services.
• Compliance with tax obligations, employment laws, and data protection regulations for handling customer information.
• Local business requirements, such as zoning laws or operational permits.

WTD Now provides general information about legal obligations, but you should independently verify and seek legal advice if necessary. You are also responsible for handling guest data in accordance with applicable privacy laws and WTD Now’s privacy standards.

5.3. Search Results

The ranking of your listing in WTD Now’s search results is based on several factors, including:

• Guest search criteria (e.g., location, price range, availability, and service type).
• Listing details (e.g., pricing, images, reviews, service type, provider status, and guest engagement).
• Guest experience (e.g., service quality, cancellation history, and ease of booking).
• Provider requirements (e.g., order cut-off times, minimum/maximum bookings).
• Guest preferences and history (e.g., previous orders, saved listings, search behavior).

Search rankings may vary between WTD Now’s mobile app and website, and Hosts may have options to promote their listings for greater visibility by paying an additional fee.

5.4. Your Responsibilities

As a Host, you are responsible for:

• Managing your listing, including pricing, availability, and service terms.
• Clearly stating any additional fees or charges in your listing.
• Ensuring all mandatory charges are included in the price breakdown displayed to guests.
• Complying with WTD Now’s policies, including restrictions on collecting payments outside the WTD Now Platform.

You may not encourage Guests to complete transactions, provide personal contact information, submit reviews, or create third-party accounts outside of the WTD Now Platform in violation of its policies.

5.5. Hosting as a Team or Organization

If you operate your business as a team, partnership, or organization, you are responsible for ensuring that all individuals involved in providing services comply with WTD Now’s Terms. You also confirm that you have the authority to enter into agreements on behalf of your business.

If you request payouts to be shared with co-owners, employees, or third parties, you are responsible for the accuracy and authorization of those transactions.

5.6. Your Assumption of Risk

You acknowledge that providing Host Services through WTD Now Platform carries inherent risks, and you assume full responsibility for any risks associated with your business operations. This includes interactions with guests, compliance with legal obligations, and operational challenges.

You agree that you have had the opportunity to review and understand WTD Now Platform and any applicable laws or regulations related to your Host Services and are not relying on WTD Now for legal advice.

6.1. Cancellations and Reservation Issues

If a Guest cancels a pre-order, reservation, or pickup order, the amount you receive will be determined by the cancellation policy that applies to that order. As a Host, you should not cancel on a Guest without a valid reason, as determined by WTD Now. If you cancel an order or reservation without a valid reason, WTD Now may impose penalties, such as a cancellation fee, temporary listing suspension, or other consequences.

If a Guest experiences issues due to the Host, then the Guest may be eligible for a refund. Reservation issues include, but are not limited to:

• Host cancels the Reservation
• Host fails to deliver or fulfill the Experience
• Host arrives more than 15 minutes late to the Experience causing the Guest to abandon the experience
• Experience presents or entails a safety or health hazard that would reasonably be expected to adversely affect a Guest’s participation
• The actual Experience materially deviates from the Experience as described at the time of booking on the WTD Now Platform

The Guest must report any Reservation Issues within 72 hours to WTD Now. The amount refunded depends on the severity of the experience issue, the impact on the Guest, how the Experience was affected, and whether the Guest was able to attend and participate in the Experience.

The payout you as the Host receive may be adjusted to cover refunds issued to the Guest and any reasonable costs WTD Now incurs as a result of the cancellation. If a Guest is refunded after you have already been paid, or if the refund amount exceeds your payout, WTD Now may recover the amount by deducting it from future payouts.

WTD Now’s Terms take precedence over your individual cancellation policies when they allow for cancellations or refunds. If we anticipate issuing a refund under these policies, we may delay the release of any payout related to that transaction until a refund decision is finalized.

Certain categories of services may have specific cancellation policies, such as event bookings, catering services, or spa appointments.

6.2. Host Booking Modifications

Hosts and Guests are responsible for any modifications they agree to make through the WTD Now Platform or via WTD Now customer support. Any changes to an order, reservation, or pickup request may result in additional fees, taxes, or adjustments, which the Guest and Host must agree to before the modification is finalized.

7.1. Hosts’ Taxes

As a Host on WTD Now Platform, you are responsible for determining and fulfilling your tax obligations under applicable laws, including reporting, collecting, remitting, or incorporating in your prices any applicable Value Added Tax (VAT), sales tax, service tax, occupancy tax, income tax, or any other required taxes (“Taxes”). It is your responsibility to ensure compliance with all local tax regulations related to your business.

7.2. Collection and Remittance by WTD Now

In certain jurisdictions, WTD Now may facilitate the collection and/or remittance of applicable taxes on behalf of Hosts. If WTD Now collects and/or remits taxes for you, you authorize WTD Now to do so and acknowledge that any such taxes will be reflected in your transaction records.

If the amount collected is insufficient to cover your tax obligations, you may be required to pay the difference, including via deductions from future payouts. Your sole remedy for any collected taxes is to seek a refund directly from the applicable tax authority. WTD Now reserves the right, with prior notice, to modify or cease tax collection and remittance services in any jurisdiction.

7.3. Tax Information

Certain jurisdictions may require WTD Now to collect and/or report tax information about your business, or withhold taxes from your payouts. If you do not provide the necessary tax documentation, WTD Now may withhold payouts as required by law until sufficient documentation is provided.

You acknowledge and agree that WTD Now may generate and issue invoices or other tax-related documents on your behalf to facilitate accurate tax reporting. It is your responsibility to ensure the accuracy of your tax records and to consult with a tax professional regarding your obligations.

8.1. Reviews

After each service transaction, both Guests and Hosts will have the opportunity to leave a review. Reviews must be accurate and must not contain discriminatory, offensive, defamatory, or misleading language. Reviews should comply with WTD Now’s Content Policy and Review Policy. WTD Now does not verify the accuracy of reviews and is not responsible for any incorrect or misleading information posted by users.

8.2. Content

WTD Now allows Hosts to share various types of content, including text, photos, videos, feedback, and other media (“Content”). By providing Content through WTD Now Platform, you grant WTD Now a non-exclusive, worldwide, royalty-free, perpetual, sublicensable, and transferable license to use, store, modify, publish, and distribute the Content to promote and enhance the WTD Now Platform.

If your Content includes personal information, WTD Now will handle it in compliance with applicable data protection laws as outlined in our Privacy Policy. You are solely responsible for ensuring that your Content does not infringe on any intellectual property, privacy rights, or violate any laws. Content must also comply with WTD Now’s policies, including restrictions against discriminatory, harassing, obscene, deceptive, or illegal content.

Additionally, WTD Now may provide automated translation tools for Content. However, the WTD Now Platform does not guarantee the accuracy of translations, and Hosts are responsible for verifying the accuracy of any translated Content.

9.1. Fees

WTD Now may charge service fees (including applicable taxes) for using the WTD Now Platform. These fees will be disclosed before a booking is confirmed. Unless otherwise stated, service fees are non-refundable. WTD Now reserves the right to modify fees at any time with prior notice. Changes in service fees will not affect bookings made before the fee change takes effect.

9.2. Payment Terms

Certain Hosts may require you to provide your payment information ahead of time, including where (i) the Host requires prepayment of bills; (ii) the Host charges a cancellation fee or (iii) the Host otherwise requires a credit or debit card on file in order to make a Reservation. When you make a Reservation with a Host that requires payment and/or payment information ahead of time, we will ask you to provide us with information for a credit or debit card. You may choose to add your credit or debit card information to your account on the Services for subsequent Reservations, until you change or remove such information from your Account. By submitting your payment information through the Services, you give WTD Now the right to share your payment information with a third-party payment processor (the “Payment Processor”) to process payments in connection with your use of the Services. We are not responsible for errors made by the Payment Processor. By making a Reservation, you agree to pay, through the Payment Processor, any fees in accordance with the applicable payment terms and you authorize the Host or WTD Now, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method.

9.3. Payment Method

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. Payment transactions are subject to validation checks by the financial institution, credit card issuer or other provider of your chosen Payment Method and we are not responsible if your card issuer declines to authorize payment for any reason.

10.1. Rules

You must adhere to the following rules and must not assist or encourage others to break or circumvent them.

• Act with Integrity and Treat Others with Respect
  • Do not misrepresent yourself, your business, or your services.
  • Be polite and respectful when interacting with customers and other service providers.
  • Do not attempt to bypass WTD Now’s policies or standards by creating duplicate accounts.
  • Refrain from discriminatory or harassing behavior.
• Do Not Tamper with or Compromise the WTD Now Platform
  • Do not use automated bots, scrapers, or crawlers to extract data from WTD Now Platform.
  • Do not attempt to hack, disable, reverse engineer, or otherwise interfere with WTD Now Platform’s systems or security measures.
  • Do not take any action that could disrupt or degrade the performance of the WTD Now Platform.
• Use WTD Now Platform Only as Authorized
  • You may only use customer information as necessary to fulfill transactions through WTD Now Platform.
  • Do not use WTD Now Platform’s messaging system for unsolicited commercial messages without explicit user consent.
  • Do not copy, distribute, or use any content from the WTD Now Platform unless authorized.
  • Do not accept or process payments outside of WTD Now Platform to avoid fees or taxes.
  • Do not manipulate WTD Now Platform’s search algorithm through fraudulent or deceptive means.
  • Do not misuse the WTD Now Platform by booking services without the intent to use them.
  • Do not require Guests to engage with third-party websites, applications, or services unless explicitly authorized.
• Comply with Legal and Ethical Obligations
  • Follow all applicable laws, including privacy, data protection, and consumer protection laws.
  • If you share another person’s information with WTD Now, you must have legal authorization to do so.
  • Do not organize unauthorized events or gatherings that violate WTD Now’s policies.
  • Do not use WTD Now’s name, logo, or branding without permission.
  • Do not register or use domain names, social media handles, or trademarks confusingly similar to WTD Now’s branding.
  • Do not offer services that violate any laws or contractual agreements you are subject to.
• Strictly prohibited:Solicitation of prostitution, human trafficking, or any other illegal activity.

10.2. Reporting Violations

If you believe a Host, Guest, or Content on the WTD Now Platform poses an immediate threat to safety or property, contact local authorities first before notifying WTD Now.

If you encounter any policy violations, you can report them through WTD Now’s support channels. WTD Now may request additional details, including reports filed with local authorities. While we take reports seriously, we are not obligated to act unless required by law.

10.3. Copyright and Intellectual Property

WTD Now is the owner of or otherwise licensed to use all parts of the Services, including all copy, software, graphics, designs and all copyrights, trademarks, service marks, trade names, logos, and other intellectual property or proprietary rights contained therein. You acknowledge that all intellectual property rights for that WTD Now Platform content are the exclusive property of WTD Now. Some materials on the Services belong to third parties who have authorized WTD Now to display the materials, such as certain third-party licensors. By using the Services, you agree not to copy, distribute, modify, or make derivative works of any materials without the prior written consent of the owner of such materials. Except as expressly set forth in these Terms of Service, no license is granted to you and no rights are conveyed by virtue of accessing or using the Services. All rights not granted under these Terms of Service are reserved by WTD Now.

11.1. Term

The agreement between you and WTD Now, as reflected in these Terms, becomes effective when you access the WTD Now Platform (e.g., creating an account) and remains in effect until terminated by either party as described in these Terms.

11.2. Termination

• By You: You may terminate this agreement at any time by emailing WTD Now support or deleting your account.
• By WTD Now: WTD Now may terminate your account for any reason with 30 days’ notice via email or any contact information associated with your account.
• Immediate Termination: WTD Now may terminate this agreement without notice if you:
  • Breach these Terms.
  • Violate applicable laws.
  • Engage in actions that WTD Now believes could harm its platform, users, or third parties.
• Inactive Accounts: If your account remains inactive for more than two years, WTD Now may terminate it without prior notice.
• Changes to Services: WTD Now reserves the right to modify services, add/remove features, or change accepted service types to improve operations, prevent abuse, or comply with legal requirements.

11.3. Violations and Consequences

If you:

1. Violate these Terms, Policies, or third-party rights, or
2. Engage in unlawful activities, or
3. Pose a reasonable risk to WTD Now, its users, or third parties,

   WTD Now may, with or without prior notice:

4. Suspend or restrict access to your account.
5. Remove or limit visibility of Listings, reviews, or other content.
6. Cancel pending or confirmed Reservations.
7. Suspend or revoke any special account privileges.

For minor violations, WTD Now may notify you and provide an opportunity to address the issue. You may appeal actions taken under this section by contacting customer support. If a Reservation is canceled under this section, the Host’s payout may be reduced to cover refunds and associated costs.

11.4. Legal Compliance

WTD Now may take any action necessary to comply with laws, court orders, law enforcement, or government agencies.

11.5. Effect of Termination

• If you are a Host and terminate your account, all confirmed bookings will be canceled, and Guests will receive a full refund.
• If you are a Guest and terminate your account, refunds will depend on the Host’s cancellation policy.
• Terminated accounts cannot be restored, nor can users register a new account or access the platform through another account.

11.6. Survival

Certain provisions of these Terms will survive termination, including sections on legal obligations, liabilities, and dispute resolution.

20.1. Amendment to Agreement to Arbitrate

1. Right to Reject Amendments

   If WTD Now makes any changes to this Section 19 after the date you last accepted the Terms (or accepted a prior amendment to the Terms), you may reject the new changes by sending written notice within 30 days of the change taking effect.

2. Required Information in Your Opt-Out Notice

   Your opt-out notice must include:

   • Your full name
   • Your mailing address
   • The date of your notice
   • Your WTD Now username (if applicable)
   • The email address associated with your WTD Now account
   • Your signature
   • A clear statement that you want to opt out of the amended arbitration terms

3. How to Send Your Opt-Out Notice

   • You must send your notice by:
   • Mail: info@wtdnow.com
   • Email: support@wtdnow.com

4. Effect of Opting Out

   • Opting out of a new amendment does not revoke your prior agreement to arbitrate disputes with WTD Now.
   • Any prior arbitration agreement you previously accepted will still apply to disputes between you and WTD Now, , unless explicitly revoked by both parties.

20.2. Survival

This Section 19 (Arbitration Agreement) shall remain in effect even if:

1. You stop using the WTD Platform.
2. You terminate your WTD Now account.
3. The Terms of Service are otherwise terminated.

This ensures that any disputes arising before or after account termination remain subject to the agreed arbitration terms.